near Gander, NL

Terra Nova Tel was a Newfoundland-based telecommunications company headquartered in Gander when I got the call to fix their multiplexer. The equipment had been in place a number of years, and the faulty line in question was a 56 kbps dataport, one of my firm’s newer pieces of hardware.  The year was 1985 and I was part of the Customer Engineering department in Ottawa, where one of our responsibilities was field support.  My colleague had tried all the usual things to resolve the problem over the phone, but had determined that a site visit was in order since the problem remained.   Being the newest in the group, I won the short straw to make the trip. Continue reading